Nutzungsbedingungen

1. Definitions

• Account: your Vondi account. User: anyone who uses the Service.
• Ask: the item price that the Seller sets, stored in euro.
• Boost: a paid placement that shows a listing higher for a set period.
• Buyer and Seller: the User who buys and the User who sells an item.
• Buyer protection fee (shown in the app as Vondi costs): the fee the Buyer pays Vondi for the payment hold, the dispute process and the return and lost-parcel rules in these Terms. Currently 5% of the Ask plus €0.70, always shown before payment.
• Deal: a paid purchase of one listing.
• Desk: the Vondi team that reviews returns, disputes, reports and moderation.
• Hold: the period in which the Ask is held and not yet released to the Seller. It is a contractual arrangement, not a bank deposit and not a statutory escrow or third-party account.
• Market: the part of the Service where Users list, buy and sell items.
• Pool: one of four closed markets: the EU (27 member states), the United Kingdom, the United States and Canada.
• Scanner: the tool that estimates the resale value of an item from a photo.
• Vondi Pro: the paid subscription for the Scanner.

2. What Vondi is and what Vondi is not

Vondi offers two things. The Scanner estimates what an item could sell for. The Market is an online marketplace where private individuals sell items to each other.

On the Market, the contract of sale is concluded directly between the Buyer and the Seller. Vondi is not the seller, not the buyer, and not a party to that contract. Vondi is not an auctioneer, carrier, insurer, bank, payment institution or agent of either party, except for the limited payment collection described in Article 12. We do not own, inspect, store, authenticate or ship items.

Information required for online marketplaces. Sellers on Vondi are private individuals who have declared that they do not act as traders. EU consumer protection law, such as the 14-day right of withdrawal and the statutory guarantee that apply when you buy from a business, therefore does not apply to the contract between you and a Seller. The Seller is responsible for the item, its description and its shipment. Vondi is responsible for its own services: the platform, the payment hold, the Buyer protection rules and the Desk, as described in these Terms.

The Buyer protection in Articles 14 to 17 is a contractual service of Vondi. It is not insurance and not a guarantee of the quality, authenticity or legality of an item.

Some features are available only in certain countries, only in the app, or only for a limited time. A feature shown as unavailable creates no obligation for us to offer it by any date.

3. Who may use Vondi, and your Account

• You must be at least 18 years old and able to enter into a binding contract.
• The Market is for private individuals who sell their own items occasionally, outside any trade, business or profession. You may not use the Market as a trader. Signs of trading include buying items to resell them, selling regularly to make a profit, or being registered for VAT for this activity. We may ask questions and restrict an Account that appears to trade. If you become a trader, you must stop selling on Vondi; you alone are responsible for the legal obligations that come with trading.
• One person, one Account. You may hold only one Account. Payouts require a Stripe account in your own name, verified by Stripe. We link Accounts that share the same verified identity, bank account or device, and we may block a second Account and the payouts linked to it.
• Your information must be true and complete, and you must keep it up to date. Keep your login details secret. You are responsible for everything done through your Account unless you prove that it was not you and that you were not careless. Tell us immediately if you suspect misuse.
• An Account is created only after you confirm that you are 18 or older and that you accept these Terms, the Privacy Policy and the Cookie Notice. We record the document version, date and time, channel, language and the technical data used, as proof of the contract.
• The Scanner can be used without an Account. The app then creates an anonymous session on your device. Market features require a full Account.

4. The Scanner

• Estimates are generated automatically by artificial intelligence (currently Google Gemini) and, where available, by live market data from third parties such as eBay. They are indicative only. They can be wrong, incomplete or out of date.
• An estimate is not an appraisal, valuation, authentication, offer to buy, or financial, tax or legal advice. We do not guarantee that you will achieve the estimated price. Do not rely on it for insurance, inheritance, tax or similar purposes.
• Each plan has a number of scans per period, shown in the app. We may block automated, abusive or commercial bulk use.
• The inventory and the tax report (CSV) are tools to help you. You remain responsible for checking them and for your own tax return.

5. Vondi Pro, Boosts and in-app purchases

• Vondi Pro and Boosts are bought as in-app purchases through the Apple App Store or Google Play; where offered, Boosts can also be paid on the website through Stripe. The store or Stripe processes the payment and its terms also apply. The price, period and any free trial are shown before you buy.
• Automatic renewal. A subscription renews automatically at the end of each period at the price then shown, unless you cancel it at least 24 hours before the end of the period in the settings of your Apple or Google account. Deleting the app or your Account does not cancel a subscription. A free trial converts into a paid subscription unless you cancel before it ends.
• Right of withdrawal. If you are a consumer in the EU or the United Kingdom, you have a statutory right to withdraw from a purchase of a digital service within 14 days. If you asked for the service to start immediately, you may have to pay for the part already provided. Refunds are processed by Apple or Google under their procedures because they hold the payment. You can also contact us. This does not limit your statutory rights.
• A Boost shows a listing higher in the Market for the period shown. Boosted listings are labelled as Boosted. A Boost does not guarantee views or a sale. The Boost period starts when you buy it. There is no refund if the listing is sold, paused, edited, removed for a breach of these Terms, or deleted by you during the Boost period, unless the law requires a refund or we removed the listing by mistake.
• We may change prices for future periods. Apple or Google will inform you and ask for your consent where the law requires it.

6. Countries, Pools and currency

Listings are visible only within the Buyer’s Pool. There is no shipping between Pools. Which features are open in which country is shown in the app. Buying, Boosts and payouts are currently open for Users in the Netherlands, Belgium, France, Spain and Portugal; posting is open in more countries. We may open or close countries and features.

The Ask is stored and paid in euro. Amounts shown in another currency are conversions at reference rates (European Central Bank via a third-party feed) for information only. Your bank or card issuer may charge conversion costs.

7. Listings: the Seller’s duties and prohibited items

As a Seller you guarantee that:

• you own the item, have it in your possession and are entitled to sell it;
• the title, brand, size, condition, defects and photos are accurate and complete; photos show the actual item and are taken by you (no stock photos, AI-generated images or photos copied from elsewhere);
• the item and its sale comply with the law, including product safety rules, recalls, intellectual property rights and age restrictions;
• you can ship the item within the deadline in Article 13.

You may not list, among other things:

• weapons, replica weapons, ammunition, explosives, fireworks or illegal knives;
• drugs, medicines, tobacco, vaping products, alcohol, food and drink;
• counterfeit, replica or unauthorised copies of branded goods;
• stolen goods, documents, licence plates, personal data or access to accounts;
• recalled, dangerous or unsafe products, hazardous substances and loose batteries;
• opened or used cosmetics and personal hygiene products;
• gift cards, vouchers, tickets, money, digital goods, subscriptions or services;
• pornography or any sexual content; any content involving the sexualisation of minors;
• any person, child or human body part offered as a product (immediate permanent ban);
• live animals, protected species and products made from them;
• vehicles, real estate and items too large or heavy for the parcel sizes offered;
• content that promotes hatred, violence or terrorism;
• anything illegal in the Seller’s or the Buyer’s country.

Clothing and toys for children may be listed. We may refuse or remove any listing that breaks these rules.

8. Moderation, automated checks and measures

To keep the Market safe and lawful we use automated tools and human review. Automated tools include: a text filter (for example for contact details, off-platform payment and prohibited words); photo moderation by third-party AI services; detection of AI-generated or edited images; a check whether the same photo already appears elsewhere on the internet; a check that a profile photo is suitable; the luxury visual check in Article 9; a link and contact guard in chat; and reports from Users. We do not use facial recognition to identify people.

Possible measures are: refusing, pausing, labelling or removing a listing or message; restricting features; holding the funds of a disputed Deal; a strike; a warning; a temporary ban; or a permanent ban. Strikes expire after 12 months. One active strike leads to a warning, two to a 7-day ban, three to a 30-day ban, and four, or one severe violation, to a permanent ban. During a ban you can complete Deals that are already paid, but you cannot start anything new. A permanent ban also applies to Accounts linked by identity, bank account or device.

When we take a measure we tell you what we did, why, which facts and rules it is based on, whether it was taken by automated means, and how you can object (statement of reasons). You can always ask for a human review. Decisions on complaints are not taken by automated means alone. We act with care, objectively and proportionately, and take into account the rights of everyone involved, including freedom of expression.

A listing that receives reports from three different qualified Users is paused for review and can lead to a strike. If you frequently submit manifestly unfounded reports or complaints, we may suspend your ability to report after a warning.

9. Luxury visual check

Listings of certain luxury, streetwear and tech brands stay paused, depending on brand and Ask, until the Seller submits the photos requested in the app (up to six). These photos are reviewed automatically by AI services (currently OpenAI and Google) and, where needed, by the Desk. A pass is not a certificate of authenticity, not an appraisal and not insurance. A fail keeps the listing paused and is not by itself a finding that you did anything wrong; repeated or clear signs of counterfeit goods can lead to a strike. The Seller remains responsible for what they sell, and the Buyer should still check the item on arrival.

10. Offers, purchase and when a contract is formed

• A Buyer can buy at the Ask or make an offer. The Seller can accept, decline or make one counter-offer between the offer and the Ask. An accepted offer reserves the item for the Buyer for 24 hours at the agreed price. An offer at or above the Ask buys at the Ask.
• Before payment you see the total: the Ask, the Buyer protection fee and postage (if the item is shipped). There are no hidden costs from Vondi.
• The contract of sale between Buyer and Seller is formed when the payment has been completed successfully. Until then, neither party is bound.
• A listing can be sold only once. If two payments succeed for the same listing, the later one is refunded in full automatically.

11. Fees

• The Buyer pays the Buyer protection fee (currently 5% of the Ask plus €0.70) and the postage shown.
• Sellers currently pay no commission: when a Deal is released, the Seller receives the full Ask.
• Prices for Vondi Pro and Boosts are shown in the app before purchase.
• Whether fees and postage are refunded depends on the outcome, as set out in Articles 14 to 16. We may change fees for future Deals; a change never affects a Deal that is already paid.

12. Payment, Hold and payout

• Payments are processed by Stripe. Your card details go to Stripe and are never stored by us.
• Limited payment collection. The Seller appoints Movibyte Studio as limited agent to receive the Buyer’s payment for the Seller. A payment by the Buyer to Vondi through Stripe counts as payment to the Seller; the Buyer is then released from the obligation to pay. We hold the Ask until the release conditions are met and then transfer it to the Seller’s Stripe account. Held amounts do not earn interest.
• Release. The Ask is released when the Buyer confirms receipt, or when the confirmation window ends without a return claim (Article 15), or under the pickup rules in Article 13.
• Payout. To receive money you need a Stripe Connect account in your own name. Stripe verifies your identity and applies its own terms (Stripe Connected Account Agreement). The bank account must be in your name. Before your first purchase you also complete this Stripe verification. Stripe or we may refuse or delay a payout where the law, these Terms or Stripe’s rules require it.
• Withholding and set-off. We may withhold or reverse a release while a return, lost-parcel claim, chargeback, fraud investigation or legal order is pending. A Seller who causes a chargeback or refund by breaching these Terms must repay that amount; we may set it off against future payouts.
• Please use the Vondi process before you dispute a payment with your bank. An unjustified chargeback can lead to measures under Article 8.

13. Shipping and local pickup

• Deadline. The Seller must hand the parcel to the carrier within 5 business days (Monday to Friday) after payment, using the label created in the app. The Buyer can approve one extension of 3 or 5 business days. If the parcel has no carrier scan by the deadline, the Deal is cancelled automatically and the Buyer receives a full refund.
• The Seller must pack the item safely and choose the correct parcel size. Extra costs, refusal or return of the parcel because of a wrong size or poor packaging are the Seller’s responsibility and may be deducted from the Seller’s payout.
• Carriers depend on the route, for example PostNL, DHL, DPD (through Sendcloud), Mondial Relay and, outside the EU, DHL UK, USPS, UPS, FedEx and Canada Post (through EasyPost). The carrier’s terms apply. Vondi is not the carrier and does not guarantee delivery times. You authorise us to give the carrier the names, addresses, phone numbers and email addresses needed for the label.
• The Buyer must provide a correct address and collect a parcel from a pickup point within the period the carrier allows.
• Local pickup. Buyer and Seller arrange the handover through the in-app chat. Meet in a safe public place. Vondi is not present and is not responsible for the meeting. After the handover, the Buyer can object within 24 hours. If the Buyer does nothing, the Seller is asked to confirm, and if there is still no objection after a further 24 hours the Ask is released. An objection freezes the money until the Desk decides.

14. Cancellation before shipment

• As long as no shipping label exists, the Buyer and the Seller can each cancel the Deal. The Buyer then receives a full refund.
• Once a label exists but the parcel has no carrier scan yet, the Buyer can ask the Seller to cancel, with a reason that the Seller sees. If the Seller agrees, the Buyer receives a full refund. The Seller can also cancel until the first scan.
• After the first carrier scan, cancellation is no longer possible; Articles 15 and 16 apply.
• Repeated cancellations without good reason can lead to measures under Article 8.

15. Delivery, confirmation and returns

• After the delivery scan, the Buyer has 2 days to check the item and either confirm or open a return. If the Buyer does neither, the Ask is released to the Seller automatically. If tracking does not show a delivery scan, a fallback period of 6 days applies.
• Change of mind. The Buyer may ask to return an item that matches the listing. No photos are needed. The Seller decides; a refusal is final.
• A problem with the item (for example not as described, damaged, wrong item or suspected counterfeit). The Buyer must take 3 to 6 photos in the app. The photos are checked automatically. The Seller then has 48 hours to accept or decline; no answer counts as acceptance. If the Seller declines, the Desk decides. The Desk may ask for new photos (48 hours, at most two times); without new photos the claim is rejected.
• After acceptance the Buyer must send the item back within 7 days with the return label from the app; otherwise the claim lapses and the Ask is released to the Seller. The Seller checks the returned item within 2 days after delivery.
• Refund after a return. The Buyer receives the Ask minus the cost of the return label. The original postage and the Buyer protection fee are not refunded, because those services have been performed. Refunds go back to the original payment method through Stripe.
• After release there is no return through Vondi. Any rights you have against the other User under general civil law remain.

16. Lost and damaged parcels

• If tracking stops, the Buyer can report the parcel as missing. We investigate with the carrier for up to 14 days (2 days in some cases of a missed scan). During the investigation the money stays on hold.
• If the parcel is lost, the Buyer receives a full refund of the amount paid. The Seller receives the compensation that the carrier pays, at most the Ask and at most €100. We pay nothing beyond this from our own funds, unless the loss was caused by our own fault.
• A delivery scan counts as delivery unless the Buyer shows otherwise. Damage in transit is handled as a return claim under Article 15.

17. Decisions by the Desk

The Desk decides how held money is released or refunded, based on the evidence: photos, tracking, chat and the information that both parties provide. We act carefully and in good faith, but we are not a court or an arbitrator. A Desk decision settles what happens with the held money under these Terms. It does not prevent either User from going to court against the other. If you do not provide requested information in time, the Desk can decide on the basis of what it has.

18. Chat, reviews and conduct

• Communicate and pay only through Vondi. Messages with contact details, links or payment requests outside Vondi are blocked. If you pay outside Vondi, you have no Buyer protection.
• After a completed Deal the Buyer can leave a review. Reviews must be honest and based on the actual Deal. Buying, selling or exchanging reviews is not allowed. We may remove reviews that are unlawful, abusive or not about the Deal. The Seller can reply.
• Automatic ratings. If the Buyer does not leave a review within 2 days after release, Vondi adds an automatic 5-star rating that is marked as automatic and comes from Vondi, not from the Buyer. Profiles show reviews by members and automatic ratings separately.
• You may not harass, threaten, discriminate, defraud, spam or mislead others; share someone else’s personal data; use bots, scrapers or other automated access; circumvent filters, security or limits; reverse engineer the app; or manipulate reviews, rankings or reports.
• You can block other Users. Holiday mode hides your listings while you are away.

19. How listings are ranked

The Market feed and search results mainly depend on: your Pool and country; your search terms and filters; category; recency; price; distance (if you allow location, calculated on your device); whether a listing is available (not sold, paused or on holiday); and Boosts. Boosted listings are shown higher during the Boost period and are labelled as Boosted. You can change the order with the sorting and filter options. We do not rank listings on the basis of sensitive personal data.

20. Your responsibilities, and what Vondi is not responsible for

You are responsible for:

• your items, listings, photos, messages and reviews, and their lawfulness;
• your decision to buy or sell, and checking the item on arrival;
• packaging, timely shipping and a correct address;
• your own taxes and any obligations under the law of your country;
• your safety when meeting for a local pickup;
• the security of your device, login details and email account;
• keeping your own copies of content that matters to you.

To the extent permitted by law, Vondi is not responsible for:

• the quality, safety, authenticity, legality or description of items;
• the truth of listings, profiles and reviews written by Users;
• the conduct of Users, including whether a User can pay, ship or deliver;
• the performance of carriers, Stripe, Apple, Google, banks and other third parties;
• Scanner estimates and the outcome of automated checks;
• tax consequences of your sales;
• meetings for local pickup and agreements made outside the app;
• disputes about an item after the Ask has been released;
• temporary unavailability of the Service, errors and loss of data, unless caused by our fault.

21. Liability

• Nothing in these Terms limits our liability for intent or gross negligence, for death or personal injury, or any liability that cannot be limited under mandatory law, including consumer law.
• If, through our own fault, we wrongly release, withhold or refund held money, we will correct this up to the amount concerned.
• Otherwise we are only liable for direct damage caused by an attributable failure on our part. We are not liable for indirect or consequential damage, such as loss of profit, missed sales, loss of data or damage to reputation.
• Where our liability may be limited, it is limited per event, and in total per calendar year, to the higher of €100 and the amounts you paid to Vondi (Buyer protection fees, Vondi Pro and Boosts) in the 12 months before the event.
• To the extent permitted by law, you indemnify us against claims by third parties that result from your listings, items, messages or breach of these Terms.

22. Intellectual property and your content

• You keep the rights to your photos and texts. You give us a free, non-exclusive, worldwide licence to host, store, copy, adapt (for example crop, compress or translate automatically), moderate and show your content within the Service and on vondi.co, for as long as it is online and for a limited backup period afterwards. Content needed as evidence for a Deal or dispute may be kept longer, as described in the Privacy Policy.
• You guarantee that you have the rights to what you upload and that people who are recognisable in your photos have agreed.
• The app, the Scanner, the Vondi name and logo and the software are ours or our licensors’. You get a personal, non-transferable licence to use the app for its intended purpose. Copying, scraping or reselling the Service or its data is not allowed.
• We may freely use suggestions and feedback that you send us.

23. Taxes and DAC7

You are responsible for your own taxes. Occasionally selling your own used items is often not taxed, but regular selling for profit can be. Check this yourself or with an adviser.

Movibyte Studio currently does not file reports under the EU directive DAC7 and does not ask Users for a tax identification number or citizen service number (BSN). If we become subject to DAC7 reporting, we will inform you in advance, explain which data the law requires and why, and only then ask for it. We comply with lawful information requests from tax authorities.

24. Contact, reports of illegal content and complaints

• Point of contact. Users and authorities can reach us at info@movibytestudio.com, in Dutch or English. This is also our single point of contact under the EU Digital Services Act.
• Report illegal content with the report button in the app or by email. Include the exact listing, profile or message, why you think it is illegal, your name and email address (not required for reports of child sexual abuse material), and a statement that your report is accurate and made in good faith. We confirm receipt, decide carefully and without undue delay, and tell you the outcome and your options.
• Complaints about our decisions. You can object to a decision about your content or Account (for example removal, a strike or a ban), or to our decision on your report, within 6 months by email or in the app. This is free. Complaints are handled by people, and we reverse a decision that was wrong.
• Out-of-court settlement. You may also turn to an out-of-court dispute settlement body certified under the Digital Services Act. We will engage in good faith. The European Online Dispute Resolution platform no longer exists. We are not affiliated with any other alternative dispute resolution body.
• For other complaints, email us. We aim to reply within 14 days.

25. Ending the contract and deleting your Account

• You can stop at any time and delete your Account in the app or via vondi.co/legal/delete-account. Deletion is completed after 30 days; logging in during that period cancels it. Open Deals, held money and payouts are completed or settled first. Subscriptions must be cancelled separately with Apple or Google.
• We may end the contract with 30 days’ notice. We may suspend or end it immediately in case of a serious breach, fraud, a legal obligation, or a risk to other Users or to Vondi. We will give reasons, and you can object under Article 24.
• If we end the contract without you being at fault while you have a paid subscription, we will help you obtain a refund for the unused period.

26. Changes to the Service and these Terms

We develop the Service and may add, change or remove features. If we significantly reduce a paid feature, you may cancel it.

We announce changes to these Terms at least 30 days in advance, in the app, by email or on the website, unless a change is required sooner by law or for security. On the website you will be asked to accept the new version. If you do not agree, you can end the contract free of charge before the new version takes effect. If you continue to use the Service after that date, the new version applies to you.

27. Apple and Google

If you downloaded the app from the Apple App Store or Google Play:

• these Terms are between you and Movibyte Studio only, not Apple or Google. We, not Apple or Google, are responsible for the app and its content;
• your licence to use the app is limited to devices you own or control, within the usage rules of the store;
• Apple and Google have no obligation to provide maintenance or support for the app. If the app does not conform to an applicable warranty, you may notify Apple, which may refund the purchase price of the app; to the extent permitted by law, Apple has no other warranty obligation;
• we, not Apple, are responsible for handling claims relating to the app, including product liability, failure to meet legal requirements, consumer protection and intellectual property infringement;
• you confirm that you are not located in a country subject to a US government embargo and are not on a US government list of prohibited or restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

28. Applicable law and courts

Dutch law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you also keep the protection of the mandatory law of the country where you live. As a consumer you can take a dispute with us to the competent court in the Netherlands or in your country of residence; we can only take you to court in your country of residence. For non-consumers, the court of Zeeland-West-Brabant has exclusive jurisdiction.

Disputes between Buyer and Seller are between them; Vondi is not a party. Which law and court apply to such disputes follows from the applicable rules of private international law.

29. Final provisions

• These Terms, the Privacy Policy and the Cookie Notice together form the entire agreement about the Service. The terms of Stripe, Apple, Google and the carriers also apply to their services.
• If a provision is invalid, the rest remains in force and the invalid provision is replaced by a valid one that comes as close as possible to its purpose. If we do not enforce a right, we do not waive it.
• We may transfer the contract to a legal successor of the Service, such as a company that continues Vondi, after notifying you; if you object, you may end the contract. You may not transfer your Account or the contract.
• We are not liable for failures caused by circumstances beyond our reasonable control, such as outages of networks, carriers or payment providers, strikes, natural disasters or government measures.
• We send notices electronically: in the app, by push notification or to the email address of your Account.
• These Terms are published in Dutch, English, German, French, Spanish, Italian, Polish, Portuguese, Danish, Swedish, Czech, Romanian, Turkish and Serbian. All versions are authentic. If they differ, the interpretation most favourable to you as a consumer applies; otherwise the Dutch version prevails.